Privacy policy
This plain-language summary covers how Awning & Pixel handles the information you share with us on this website and in the Awning & Pixel app.
What we collect
When you submit our contact form, we collect the details you provide: typically your name, business name, email address, phone number, and your message. We don’t collect any of this unless you choose to send it. If you are a client, we set up an account for you in the Awning & Pixel app with your name, email address, and phone number. Nobody signs up for the app on their own.
How we use it
We use your details solely to respond to your inquiry and discuss a potential project. We do not sell or rent your information, and we never share it except with the service providers below who help us operate. Your account details let you sign in to the app and let us reach you about your website.
The Awning & Pixel app
Signing in to the app takes your email address and a six-digit sign-in code we send you by email. There is no password. If you turn on Face ID or Touch ID, your phone checks it and we never see it. If you turn on notifications, we store the device token Apple gives the app so we can send them through Apple’s notification service. The app shows you the submissions from your own website’s contact form and how many people visited your site and scanned your printed codes. Our staff see the same information for every site we manage. The app itself has no analytics and no tracking.
Messages
Clients can message us from the Awning & Pixel app. Our staff and everyone with an app account for your business see the same conversation. Each message is stored with who wrote it and when it was sent. We also keep track of which messages each person has read. When you send a message, our staff get a notification. Our replies notify everyone with an account for your business. These notifications go through Apple’s notification service. A notification shows who sent the message and up to its first 200 characters. We keep messages while your app account is open.
Service providers
Form submissions are processed by our email forwarding service at forms.awningandpixel.com, which delivers them to us by email. The same service sends the app’s sign-in code. Our site is hosted on Cloudflare. These providers process data on our behalf under their own privacy terms. Submissions are also stored and shown in the Awning & Pixel app, to us and to the client whose website received them.
Payments
If you are a client and we send you a link to put a payment method on file, that page uses Stripe to collect and store it: a card or a US bank account, depending on what you provide. Those details are entered directly into Stripe’s own secure form and are never sent to us or stored on our servers. We see only the last four digits, the card brand or bank name, and whether it worked. Stripe processes that information as our payment processor under its own privacy terms.
Signing an agreement
We email you a link when there is an agreement for you to sign. The link opens a page on this website where you read and sign it. The page records the date and time you open the link, view the agreement, ask for the six-digit code we email you and sign. With each of those steps it records your name and email address, your IP address, your browser and the country you are connecting from. We keep these records and the signed agreement for 10 years after the agreement is signed. They show who signed it and when. If you ask us to delete your information, we still keep the records and the agreement until those 10 years are up.
Cookies & analytics
We build with Privacy by Design, so there’s very little to disclose here: this site uses no tracking or advertising cookies and does not track you across the web. For a basic sense of how many people visit, we use Cloudflare Web Analytics, a privacy-friendly, cookieless service that records only aggregate, anonymous traffic. It sets no cookies, stores nothing on your device, and never builds a profile or identifies you. Beyond that, we collect no data about how you browse. If you reach the site by scanning one of our printed codes, we count that scan for the card or sticker it was on. We keep the count and nothing about you or your device. Any cookies our host sets are strictly to keep the site secure and online, never to identify or profile you. The visit and scan counts a client sees in the app come from this same aggregate data for their own site.
Your choices
You can ask us to access, correct, or delete the information you’ve sent at any time. Just email us and we’ll take care of it promptly. Contact form submissions are deleted 24 months after we receive them. If you have an app account and want it closed, email us and we will close it. The messages you wrote in the app are deleted within 30 days of that request. We keep an agreement you signed on this website, and the records made while you signed it, for 10 years after signing. A request to delete your information does not remove them before then.
Contact
Questions about your privacy? Email contactus@awningandpixel.com.