Signing in to the app

The email comes from Awning & Pixel at contactus@awningandpixel.com. Its subject is "Your Awning & Pixel sign-in code." If it isn't in your inbox, look in your spam or junk folder.

A code works for 10 minutes. Tap Resend code on the code screen to get a new one. Once a new code is sent, the old one stops working.

You can ask for a new code once a minute. After 10 codes, you have to wait an hour before you can get another.

We only send codes to the email address on your account.

We set up your account with the email address we gave you during onboarding. Use that address to sign in.

If you type a different address, no code is sent. The app still moves on to the code screen and shows no error. Tap Re-enter your email on the code screen to go back and fix the address.

Email us at contactus@awningandpixel.com to change the email address on your account.

The app checks the code as soon as you enter the sixth digit. It won't take a code that's more than 10 minutes old, one you've already used, or one from an earlier email.

If the app doesn't accept a code, tap Resend code and enter the code from the new email.

The app stops taking codes after 10 wrong tries. Wait 15 minutes before you try again. Each try during the wait starts the 15 minutes over.

If Face ID doesn't recognize you, your iPhone lets you enter your passcode instead.

You can also tap Sign in another way on the screen that asks for Face ID. Tapping it signs you out of the app so you can sign in again with your email address and a new code.

To stop the app from asking for Face ID, open Settings in the app and turn off Require Face ID to open.

Your sign-in doesn't move to a new phone. Install the Awning & Pixel app on the new phone and sign in with your email address and a new code. You'll do the same after you delete the app and install it again.