Saving a payment method
We email you a link to a page where you save a card or bank account for your subscription. Card details are handled by Stripe and never touch our servers.
What to do on the page
- Check that we have your details right. If something is wrong, tell us and don't save yet.
- Add a card or bank account. The page shows your plan and its price. If a payment is due when you save, it's listed as Due today.
- Read What you are authorizing and turn on I authorize this. Then press Save my payment method.
Every time your payment method is charged, Stripe emails you a receipt.
Changing your payment method
You can change your payment method at any time. How and when you can cancel is set in your agreement. Write to us at contactus@awningandpixel.com.
If something is not working
“This link has expired”
Our links stop working after fourteen days. Write to us at contactus@awningandpixel.com and we will send you a new one.
“This link is not valid”
The link you opened is incomplete or has been changed. Open it again from the email or text it came in. You can also write to us at contactus@awningandpixel.com and we will send you a new link.
“We could not find this subscription”
This link is good but we could not find the subscription that goes with it. Write to us at contactus@awningandpixel.com and we will sort it out.
“Your bank account is being verified”
Your bank needs a day or two to receive a small verification deposit. Stripe will email you a link to confirm it.
“We cannot reach our payment provider”
The problem is on our side and nothing was charged. Reload the page in a few minutes to try again or write to us at contactus@awningandpixel.com.
“We could not load the payment form”
If you have an ad blocker or privacy extension turned on, try turning it off for the payment page and reloading.
Contact us
Email us at contactus@awningandpixel.com. We usually reply within a business day.